Terms & Conditions

Effective Date: 15 April 2026
Website: vuluci.com
Brand: VULUCI
Company: Vuluci Pvt. Ltd.

Registered Address:
n0094, Bedrabad High School Road,
B/Nagar, Malda, W.B., India – 732210

Contact: support@vuluci.com | +91 9002188104

1. Acceptance of Terms

By accessing or using our website vuluci.com, purchasing from us, or engaging with any of our services, you agree to be bound by these Terms and Conditions and our Privacy Policy.

2. Eligibility

You must be at least 18 years old or using the site under the supervision of a parent or legal guardian. By placing an order, you confirm that you meet these requirements.

Shipping & Delivery Policy

At VULUCI, we are committed to delivering your products with speed, care, and reliability. Every order is handled with precision to ensure a smooth and premium shopping experience.

1. Order Processing

All orders are processed within 1–2 business days.
Orders placed on weekends or holidays will be processed on the next working day.
Once dispatched, you will receive a tracking link via SMS or email.

2. Delivery Timeline

Standard delivery time is 3–7 business days, depending on location.
Remote areas may require additional time.
Delivery timelines are estimates and may vary due to courier delays, weather, or unforeseen circumstances.

3. Shipping Charges

Shipping charges (if applicable) will be displayed at checkout.
Free shipping may be offered during promotional events or on qualifying orders.

4. Address Accuracy

Customers must provide complete and accurate shipping details.
VULUCI is not responsible for delays or failed deliveries due to incorrect information.
Redelivery charges may apply if an order is returned due to incorrect address details.

5. Order Tracking

All orders can be tracked using the courier partner’s tracking link.
Customers are encouraged to monitor shipments for smooth delivery.

6. Damaged or Missing Items

Report issues within 24–48 hours of delivery.
Share photos or videos of the package/product.
Our team will assist with a replacement or resolution promptly.

7. Delivery Attempts

Courier partners will attempt delivery 2–3 times.
If unavailable, the package may be returned to us.
Reshipping charges may apply for re-delivery.