Privacy Policy

Effective Date: 15 April 2026

At VULUCI, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and share your personal data when you use our website vuluci.com, make purchases, or interact with us through channels like WhatsApp, social media, and marketplaces. By using our services, you consent to the collection and use of your data in accordance with this policy.

1. Information We Collect

a. Personal Information:

• Name
• Email address
• Phone number
• Shipping and billing address
• Gender (optional)

b. Payment Information:

• Payment method (UPI, card, wallet)
• Transaction history
• Billing details

Note: We do not store any credit card details. Payments are processed securely via third-party gateways.

c. Device & Usage Information:

• IP address
• Device type, browser, operating system
• Pages viewed and time spent
• Referrer URL and search terms
• Purchase history

d. Location Data:

• Approximate location via IP or GPS (if enabled)

e. Chat & Communication Data:

• Messages and chat history
• Product inquiries and support requests
• Feedback and complaints

2. How We Use Your Information

• Order Processing: Billing, delivery, and returns
• Customer Support: Responding to queries and feedback
• Marketing: Sending offers via email, SMS, or WhatsApp (opt-in)
• Personalization: Recommendations based on behavior
• Legal Compliance: Meeting legal obligations
• Service Improvement: Analytics and performance tracking

3. Sharing of Information

We do not sell or rent your personal data. We may share data in the following cases:

a. Service Providers:

• Payment processors (e.g., Razorpay, Paytm)
• Shipping partners (e.g., Shiprocket, Blue Dart)
• Customer support tools (e.g., WhatsApp API)

b. Marketing Partners:

• Platforms like Google, Meta for ads and promotions

c. Legal Requirements:

• When required by law or government authorities

4. Data Security

• SSL encryption for secure transactions
• Firewalls and server protection
• Restricted access to authorized personnel only

While we follow industry standards, no system is completely secure. We continuously work to protect your data.

5. Data Retention

We retain personal data only as long as necessary for business or legal purposes. Upon request, we will delete your data unless retention is required by law.

6. Your Rights

• Access: Request your stored data
• Correction: Fix inaccurate information
• Deletion: Request data removal
• Restriction: Limit data usage
• Withdraw Consent: Opt out of marketing anytime

To exercise these rights, contact us at support@vuluci.com.

7. Cookies & Tracking Technologies

• Remember preferences and login
• Analyze traffic and improve experience
• Show personalized ads and content

You can disable cookies in your browser settings, but some features may not function properly.

8. Third-Party Links

Our website may contain links to external platforms (e.g., social media, marketplaces). We are not responsible for their privacy practices. Please review their policies separately.

9. Children’s Privacy

Our services are not intended for individuals under 18 years. We do not knowingly collect data from children.

10. Policy Updates

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

Email: support@vuluci.com
Phone: +91 9002188104
Address: n0094, Bedrabad High School Road, B/Nagar, Malda, W.B., India – 732210