Shipping Policy

At VULUCI, we are committed to delivering your products with speed, care, and reliability. Every order is handled with precision to ensure a smooth and premium shopping experience.

1. Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed on the next working day. Once your order is dispatched, you will receive a tracking link via SMS or email.

2. Delivery Timeline

Our standard delivery time is typically 3–7 business days, depending on your location. Remote areas may require additional transit time. Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen factors.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before the order is confirmed. Free shipping may be offered during promotional events or on qualifying orders.

4. Address Accuracy

Customers are responsible for providing complete and accurate shipping information. VULUCI is not liable for delays or failed deliveries caused by incorrect details. If a package is returned due to inaccurate information, redelivery charges may apply.

5. Order Tracking

Once dispatched, every order can be tracked using the courier partner’s tracking link. Customers are encouraged to monitor shipments for timely delivery.

6. Damaged or Missing Items

If your package arrives damaged or an item is missing, you must inform VULUCI Customer Care within 24–48 hours of delivery with photos or videos. We will investigate and assist with a replacement or resolution.

7. Delivery Attempts

Courier partners typically make 2–3 delivery attempts. If the customer is unavailable, the package may be returned to us. Reshipping charges may apply for redelivery.