Return & Refund Policy

Effective Date: 15 April 2026

At VULUCI, we take pride in the craftsmanship and quality of our premium men’s shirts. We understand that sometimes, you may need to return or cancel an order. This policy outlines how refunds, cancellations, and returns are handled.

1. Order Cancellation

Before Shipment:

• You may cancel your order within 12 hours of placing it, or before the item is shipped — whichever is earlier.
• To cancel, email support@vuluci.com with your order number.
• Once shipped, the order cannot be canceled.

After Shipment:

• Refusal to accept delivery without a valid reason may affect your future orders with us.

2. Return Eligibility

We accept returns only under the following conditions:

• The product is unused, unwashed, and in its original packaging with tags intact
• A return request is made within 7 days of delivery
• The product is not altered, damaged, or worn
• It is not part of a final sale, discount, or custom order

3. Non-Returnable Items

The following products are not eligible for return/refund:

• Worn or washed garments
• Products with perfume, deodorant, or sweat marks
• Items purchased under “Final Sale” or “Clearance”
• Orders with multiple returns from the same customer (abuse prevention)

4. Return Process

1. Email us at support@vuluci.com with:
   • Order number
   • Reason for return
   • Photographs of the product (optional but helps us process faster)
2. If approved, we’ll arrange a reverse pickup through our courier partner. In some cases, you may be asked to ship the item directly.
3. Once we receive and inspect the product, your refund will be initiated.

5. Refund Method & Timeline

• Refunds are processed via Razorpay within 5–7 business days after approval.
• Shipping charges (if any) are non-refundable.
• Store credit may be offered in certain cases.

6. Damaged or Defective Items

In rare cases where you receive a damaged or incorrect product:

• Notify us within 48 hours of delivery
• Share photos/videos as proof
• We will arrange a replacement or full refund (including shipping)

7. Repeated Returns or Abuse

To prevent misuse, we reserve the right to:

• Deny future returns for customers with a history of abuse
• Decline refunds where policy conditions are not met
• Block accounts involved in fraudulent activity

8. Need Help?

We’re here to assist you.

Email: support@vuluci.com
Phone: +91 9002188104
Website: vuluci.com

Note: This policy complies with the Consumer Protection (E-Commerce) Rules, 2020 and applicable Indian law.