RETURNS/EXCHANGE POLICY :
1. We offer 7 days hassle-free returns & exchange from the date of delivery and a further
5-7 days for the returned product(s) to reach us. We also offer reverse pick-up services.
A reverse shipment fee of Rs 100 will be deducted at the time of refund per order,
regardless of the number of items within that order. This means that if an order contains
multiple items, only a single deduction of Rs 100 will be made for the entire order, not
on each individual Product(s).
2. Pick-up will be attempted twice. If the courier company is unable to pick up the
shipment. You will have to send the shipment back to the company address. Reverse
Pick Up is subject to the availability of the service in your area pin code.
3. For COD orders, a store credit will provide within 1-2 working days from the day of
return pickup on your registered email address/contact number.
4. Please return your product(s) in the same condition as it was shipped. If the products are
returned in poor condition or have clearly been worn, a refund would not be provided.
5. Kindly allow 7 days for the return to be processed and the amount to be shown in your
bank account. PLEASE NOTE: REFUND / BANK TRANSFER ARE ONLY APPLICABLE FOR
PREPAID ORDERS / ONLINE PAYMENTS MADE ON OUR WEBSITE.
6. Payments made with COD option will receive store credit equivalent to the amount paid
by you, which can be used anytime.
7. Reward points or store credits are not refundable; and are only redeemable on our
store.
8. Shipping Charges are Non-Refundable
9. You can get in touch with us about any issues at our customer support portal by
dropping a direct message on our Instagram: i.e. Vuluci_ or chat with us on WhatsApp:
Click here. We are available Monday-Sunday between 10 am – 7 pm. All pending queries
will be solved on priority the next day.
10. Cancellations will only be possible if and till the order has not been dispatched from our
warehouse.
11. To maintain strict hygiene standards of our products, we do not accept returns on
certain product categories, including but not limited to accessories, sunglasses,
perfumes, masks and innerwear i.e. boxers, briefs, trunks. VULUCI may, at its discretion
and without prior notice, change the products or categories to which this policy would
apply.
REFUNDS FOR FREE PRODUCT DEALS:
Any items purchased during a BOGO Sale (Buy 1 Get 1 Free) or any such promotions
wherein free products are included, such orders will not be eligible for any returns. SELF
SHIPPING OF ORDERS FOR RETURNS:
In case your pin code is non-serviceable for a reverse pick up, you’ll have courier the
product(s) to the following address:
VULUCI WAREHOUSE
n0094, Bedrabad High School Road, Mirjachak, Bedrabad,Malda, W.B.732210
• Please ensure the items are packed securely to prevent any loss or damage during transit
and the ORDER ID and registered mobile number is mentioned on the packaging. All items
must be in unused condition with all original tags attached and packaging intact. Within 48
hours of receiving the product(s), the complete amount + INR 100 (in lieu of courier charges)
will be refunded to your bank account in case of prepaid and in the form of store credit (gift
card) in case of COD.
PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as
they are not reliable and the package will not be accepted at the warehouse. Please make
sure your courier costs do not exceed the amount stipulated above. We recommend using
‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and
has the most widely distributed postal network in India.
TERMS AND CONDITIONS:
Bank account details provided by the customer would be final and any error in the details
provided by the customer would not be the responsibility of the brand.
• If you have received an SMS or EMAIL of order delivered status and if it’s not received by
you, please contact us within 24 hours. Instagram: Vuluci_ WhatsApp : +91 9002188104
• The customer will be under an obligation to take utmost care of the product(s) whilst the
products are in their possession. This includes all of the product(s) instructions, documents
and wrappings while returning the product(s) in the same condition as received.
• In circumstances where the customer feels that the product does not conform to the
standards at the time of delivery, they shall promptly contact us via DM on Instagram:
vuluci_ or on WhatsApp: Click here with details of the product and its damage within 1 day
of receiving the products; whereon, the customer will receive instructions from us.
• Upon return of the product, we will fully examine it and notify the customer of their right
to a refund (if any) via e-mail within a reasonable period of time. We aim to process the
refund as soon as possible and, in any case, within 30 working days from the day, we
confirmed to the customer via e-mail that they are entitled to a refund.